Russell & Bromley Reviews

Great shoes at a great price- thanks

Shoes are beautiful with amazing comfort and fit.
The lady who sold me the shoes convinced me literally that a pair of black shoes were navy. And I, stupidly believed her.
They are anxious to make sales so be careful.

We ordered some shoes in their sale at a great price. Never received the goods! Received one email saying out of stock but no refunds. Now having to do a section 75 claim to recover our money! Beware everyone!!

I decided to read reviews as I recently bought a pair or R&B’s in Manchester.
I just had my second fall in them this evening (most embarrassing)
It’s like the sole sticks to the surface when you are walking.
Cut knee and now tread wearing them again.
Just wondered has this happened to anyone else. ☹️

Customer service from R&B was excellent. ...shame about the sandals. I bought a pair of orange quilted sandals and wore them inside for 1 hour when I spilt and dropped a jug of water...the result was a pair of patchy peach/orange sandals the colour almost disappeared. I contacted customer services sent photos and got a refund within hours. Excellent customer service thank you Zoe

Useless company. AVOID. First of all they say the post within 24 hours of receiving which in my experience is not true by any stretch of the imagination.

Impossible to contact them as links are not working and when you do find a contact email that apparently works they do not reply.

Take money with no goods dispatched which in my view is fraud.

Avoid at all cost.

Really love this service and the shoe quality.
However, please, tell to your marketing team that’s mobile version of the website works really poor - a lot of bugs, poor User Experience, UI elements and navigation are not clear.
And foremost - important information just missed there.

I have had some problems with my shoes and I decided to get my shoe repair by guarantee.
With great difficulty I found a paragraph on the website about the shoe repair that we can bring the shoes at any time and the only one thing we have to do - to not repair the shoes in other services.

Unfortunately, when I brought one shoe to the store - the assistant said that it is mandatory to provide BOTH.
There is no any info about that on the website or on the recipe.

She was really polite and said sorry many times - but I need to go back, bring the second one and go back to the store again.

The whole impression is destroyed by this accident.

As a Product manager, I know how easy is to change your UI elements and add one more line with rules to the website.

Please, do that and give your customers perfect experience, as it was for me before this case.

Visited the Cambridge store 3 times this week as I was so happy with my sneakers needed more colours!! My husband also purchased a pair of brogues. The service was amazing very helpful staff especially Monika who was amazing. Will be going back

Visited the Russell&Bromley at the Bull Ring Birmingham. I was charge twice when I paid with my credit card. My advice to people who shop at Russell&Bromley to check their bank statements. Very Dishonest!

I recently made my first purchase with Russell and Bromley in their online sale. I chose click and collect close to my work but became very ill before I could collect my items. I contacted their customer service team to ask if they could hold them a little longer for me until I was well enough to travel and received a prompt reply saying that they were sorry I was unwell, and that they would post my item to me at their cost if I would like. I agreed and received my items shortly after. Even after finding that the item was slightly damaged, I was impressed with the way in which they handled my query. They went above and beyond my expectations and was very impressed with their customer service as well as the quality of their product, I will definitely think of them again when I next need a pair of shoes.

Love my park avenue laceless trainers, so stylish and comfortable. Looking forward to wearing them with my dresses. Customer service were very helpful too.

This company advertises their sale and never carry the stock they advertise.

Shambles of a business.

Made my first purchase from Russell and Bromley last year - lace-up white leather trainers and could not be more pleased with them. Most comfortable shoe I’ve ever owned. Lovely leather interior. Good sales staff in Winchester. I’ve been back and bought the black pair for the winter. Feel great every time I wear them. Saving up for some boots now…

Very disappointed. My husband order boots size 3 as a gift for me for Christmas. And we were very surprised to receive size 6. The model is out of stock and the only solution the customer service offered us is a super low discount.
We bought the boots in sales and now we can't find anything similar at the same price.
Very disappointed

Ordered a pair of trainers online that were in stock. Money was taken confirmation came up on screen. No confirmation to my phone or email. Money gone from account same day. So I stopped shopping for the trainers. No confirmation email or text. I contacted customer services and they said they couldn't fulfil the order and that I had entered the incorrect email, which as I use autofill, highly unlikely and it was done twice.
My irritation is that the shoe was in stock when I ordered and they confirmed and they made no effort to contact me or refund me without me chasing it up. I now have to wait 3-4 days for the refund- funny that when they can take mine immediately. Disappointed and poor system.